Frequently asked questions
Learn about Asyst, share your feedback, and contact us if we cannot answer your questions below!
NEMT provides transport for patients who don’t require an ambulance but need assistance getting to or from medical appointments, care facilities, or home.
Our team offers bed-to-bed and door-to-door assistance, using specialized vehicles and trained staff who understand patient handling and securement — not just driving.
We transport clients using standard wheelchairs or the advanced Broda Traversa wheelchair, designed for comfort and postural support during transit.
All Asyst attendants undergo training in patient mobility, lifting and securement techniques, infection control, and compassionate communication.
Yes. Our door-through-door and bed-to-bed services mean we help clients from their room, through transfer, and into their destination.
We operate throughout Edmonton and the surrounding region. If you’re unsure whether we serve your location, contact us to confirm.
Use our online booking form or call us directly. We’ll confirm availability and provide a quote before dispatching a vehicle. Please note that transportation services will not be scheduled without an account or prepayment arrangements. All rides require a 48-hour notice for prebooking.
All vehicles are regularly inspected and sanitized. We respect every client’s personal information and physical privacy during care.
Yes — we partner with healthcare organizations to support discharges, transfers, and scheduled appointments. However, you do not need to go through AHS for payment, as we have direct billing.